Privacy Policy

1. Introduction

Welcome to CARZ9 ("we", "our", or "us"). We are committed to protecting and respecting your privacy while providing top-tier automotive servicing and franchise development solutions. This Privacy Policy outlines how CARZ9 collects, stores, uses, and safeguards personal and vehicle information when you browse our website or utilize our workshop network.

2. Information We Collect

We may collect and process information regarding vehicle owners, inquiries, and prospective franchise applicants, including:

• Personal Identification: Full Name, Email Address, Contact Number, and Postal Location.
• Vehicle Telematics & Details: Make, Model, Fuel Type, Registration Number, Chassis/VIN (when servicing), and OBD diagnostic readouts.
• Franchise Applications: Commercial experience, garage location specs, investment readiness, and business history.
• Technical Data: IP addresses, browser types, session durations, and interaction metrics gathered through diagnostic logs.

3. How We Use Your Information

We process collected data to power our automotive ecosystem:

• To process, schedule, and confirm your car maintenance or repair bookings.
• To provide transparent diagnostic reports, itemized cost estimates, and real-time status notifications via WhatsApp or SMS.
• To assess, evaluate, and onboarding applicants for CARZ9 garage franchise expansion.
• To dispatch OEM/OES components and manage inventory through our centralized supply network.
• To fulfill statutory tax obligations, consumer dispute resolution, and warranty verifications.

4. Data Security & Storage

CARZ9 employs enterprise-grade cryptographic standards (AES-256) and TLS 1.3 data encryption protocols. Your data is housed in secured cloud servers with continuous intrusion prevention and regular security audits. Access is strictly compartmentalized to authorized service advisors and engineering personnel on a need-to-know basis.

5. Third-Party Sharing

We strictly do not sell or monetize personal or vehicle records. Information is shared only with:

• Authorized CARZ9 Franchise Workshops servicing your vehicle.
• Verified OEM/OES spare parts logistics and fulfillment partners.
• Law enforcement or regulatory authorities upon lawful request under Indian Jurisdiction.

6. Contact Privacy Officer

If you have any questions, concerns, or requests regarding this policy or wish to delete your records, please contact our Data Governance Officer at: